Privacy Policy

1. Introduction

GreaseIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our grease trap business management platform and related services.

This policy applies to all users of our services, including business owners, employees, drivers, and administrators who access our platform.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us:

• Name, email address, phone number, and business address
• Company information and role within the organization
• Payment and billing information
• Account credentials and security information
• Communications with our support team

Business Data

We collect business-related information necessary to provide our services:

• Customer information and service locations
• Digital manifests and waste disposal records
• Route and scheduling data
• Vehicle and driver information
• Service history and compliance records
• Photos and documentation related to services

Technical Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and feature interactions
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Provide and maintain our grease trap management platform
• Process digital manifests and compliance documentation
• Optimize routes and scheduling
• Generate reports and analytics
• Facilitate communication between team members

Business Operations

• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Send important service updates and notifications
• Conduct security monitoring and fraud prevention

Improvement and Development

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics (using aggregated, anonymized data)
• Ensure platform security and performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Cloud hosting and data storage providers
• Payment processing companies
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Respond to regulatory inquiries

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Role-based access controls and permissions
• Regular backup and disaster recovery procedures
• Employee training on data protection practices
• Compliance with industry security standards

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Business data: Retained according to your subscription and legal requirements
• Compliance records: Retained for 7 years as required by regulations
• Technical logs: Typically retained for 90 days
• Deleted data: Securely purged within 30 days of deletion request

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Export your business data in standard formats
• Receive copies of your compliance records

Correction and Updates

• Update your account information at any time
• Correct inaccurate personal information
• Modify business data and records

Deletion and Restriction

• Request deletion of your account and data
• Restrict processing of certain information
• Opt out of non-essential communications

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Security cookies for fraud prevention

You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard contractual clauses with service providers
• Adequacy decisions for data transfer destinations
• Certification under recognized privacy frameworks
• Regular assessment of transfer mechanisms

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications
• Updated "Last modified" date at the top of this policy

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: